Since the turn of the new millennium, the business landscape in India has undergone a major change, and one of the key drivers of that change is digitisation. With every passing day, we, as a nation have taken significant steps towards becoming a less-paper, less-cash society – shining examples of the same being the Digital India initiative, UPI, Aadhar etc. Not just that, with greater digitisation, customers have become more empowered, and as a result, have become more demanding. If that was not enough, demonetisation in late 2016 and then GST in 2017 have also lent a great hand in this transformation, which has now made one thing clear – that technology is no longer a choice for businesses, but a necessity.
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